Training for Receptionists
The first face and voice of the business
SR 01: Reception Skills and Customer Service
The importance of the receptionist in a business cannot be overstated. The receptionist is often the first person customers engage with at the business. An friendly and competent receptionist ensures that customers will return for more business.
Purpose: to equip candidates to create a positive image of the front office.
Duration: Two days.
Content: Value & importance of the reception area; Protect the company image; Dress, posture, body language; Positive communication: speak, listen, greet; Rapport; Visitors & clients; Deliveries; Messages
Minimum requirements: Matric with English
- 23-24 March 2017;
- 12-13 May 2017;
- 02-03 November 2017
Enroll: To enroll contact the office at 011 791 1229 or email@example.com between 08h30 and 15h30.